Privacy Policy

This Privacy Policy explains how Discover Dentdale Ltd, trading as Dales & Lakes Holiday Cottages ("we", "us", "our"), collects, uses and protects your personal information when you visit this website or make an enquiry or booking for Gibbs Hall Barn, Dent, Cumbria.

Who we are

Discover Dentdale Ltd, Dolly's Cottage, The Laning, Dent, Cumbria LA10 5QJ. You can contact us by phone on 07973 989831 or by email at bookings@dalesandlakes.co.uk.

Information we collect

When you make an enquiry or booking, we may collect:

• Your name, postal address, email address and phone number
• Booking dates, party size and any special requests
• Payment details necessary to process a deposit or balance (card payments are processed securely and card numbers are not stored by us)
• Basic technical information such as browser type and pages visited, collected only if you accept analytics (see our Cookie Policy)

This website has no contact form, account system or online payment. Nothing you type is submitted to us through the site itself — enquiries reach us by phone, by email, or through our managing agent.

How we use your information

• To process and manage your booking, including sending confirmations and pre-arrival information
• To respond to enquiries sent by phone, email or through third-party listing sites such as Independent Cottages
• To comply with our legal and accounting obligations
• To understand which pages of this website are useful, where you have consented to analytics

Our legal bases

• Contract — processing your booking and the information needed to deliver your stay.
• Legal obligation — keeping accounting and tax records.
• Consent — website analytics, which you may accept, decline or withdraw at any time.
• Legitimate interests — responding to enquiries and keeping this website secure and available.

Sharing your information

We do not sell your personal information. We may share limited details with trusted third parties strictly where necessary, or where required by law. The service providers involved in running this website are:

• Vercel Inc. — website hosting and, if you consent, privacy-friendly analytics.
• Dales & Lakes Holiday Cottages / Discover Dentdale Ltd — managing bookings and enquiries for the property.

Every file this website loads — images, styles, scripts and typefaces — is served from our own domain, so browsing these pages does not disclose your visit to any other company.

Some of these providers are based outside the UK. Where personal data is transferred internationally, it is protected by appropriate safeguards such as the UK International Data Transfer Addendum or Standard Contractual Clauses.

Keeping your information secure

This website is served only over an encrypted HTTPS connection. We restrict access to booking records to the people who need it to run the property, and we do not store card numbers.

How long we keep your information

We retain booking and enquiry records for as long as necessary to fulfil the purposes described above and to meet our legal, tax and accounting obligations, typically no longer than seven years.

Your rights

Under UK data protection law you have the right to access, correct, delete or restrict the use of your personal information, and to object to how it is used. To exercise any of these rights, contact us using the details above. You also have the right to complain to the Information Commissioner's Office (ico.org.uk) if you believe your data has been mishandled.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.